Shipping policy

Last updated: 13 October 2026

At D&S Select, we aim to make delivery simple, reliable and transparent. This Shipping Policy applies to orders placed through dandsselect.com for delivery within India.

1. Shipping Coverage

We deliver to serviceable addresses across India. Delivery availability may vary depending on the destination PIN code, courier coverage, product restrictions and other logistical factors.

We do not currently offer international shipping.

2. Shipping Methods

Orders are shipped through third-party courier, logistics and fulfilment partners. The shipping method and courier are selected based on the product, delivery location and service availability.

Available methods may include:

  • Standard prepaid delivery; and
  • Cash on Delivery, where available.

Express or same-day delivery is unavailable unless specifically displayed during checkout.

3. Shipping Charges

A standard shipping charge of ₹39 applies when the cart value is below ₹499.

We provide free standard shipping when the cart value is ₹499 or more.

Free-shipping eligibility is calculated using the cart value after applicable discounts and before taxes and shipping charges.

The applicable shipping charge will be displayed during checkout before the order is confirmed.

4. Order Processing

Orders are normally processed within 1–2 business days after successful order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day. Additional verification may be required for certain prepaid or Cash on Delivery orders.

Processing time is separate from the estimated delivery period.

5. Estimated Delivery Time

After processing, orders are generally delivered within 5–8 business days.

Delivery estimates may vary depending on:

  • The delivery location and PIN code;
  • Courier availability;
  • Product availability;
  • Public holidays or severe weather;
  • Transportation or operational disruptions; and
  • Other circumstances outside our reasonable control.

The displayed delivery period is an estimate and not a guaranteed delivery date.

6. Multiple Shipments

Products from the same order may be supplied from different locations. An order may therefore arrive in separate packages or on different dates.

Customers will not be charged more than the shipping amount displayed during checkout solely because an order is dispatched in multiple packages.

7. Tracking Information

When tracking is available, a tracking number or link will be provided through the order-status page after dispatch.

Tracking information may take some time to become active after dispatch. Customers can also request an update through our website chat or by emailing support@dandsselect.com.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, PIN code, telephone number and necessary delivery instructions.

Please contact us as soon as possible if your delivery information needs to be corrected. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

We are not responsible for delays or failed deliveries caused by inaccurate or incomplete customer-provided information.

9. Failed Delivery, Customer Unavailability and Refused Orders

The courier may contact the customer and make multiple delivery attempts. Customers should ensure that someone is available to receive the parcel and that the telephone number provided with the order remains reachable.

A parcel may be returned to the sender if delivery fails because:

  • The customer refuses the parcel;
  • The customer cannot be contacted;
  • The customer remains unavailable after reasonable delivery attempts;
  • The customer provides incorrect or incomplete information; or
  • The customer otherwise does not cooperate with reasonable delivery attempts.

For prepaid orders, any eligible product-price refund will be considered after the returned parcel is received and reviewed. The original shipping charge will not be refunded. Reasonable forward-shipping and return-to-origin costs actually incurred may also be deducted from the refund, where permitted by law.

For Cash on Delivery orders that are refused or remain undelivered for customer-attributable reasons, D&S Select may restrict Cash on Delivery for future orders associated with the same customer, telephone number or address.

These deductions will not apply when delivery failure was caused solely by our error or the delivery partner’s error.

10. Delayed Orders

Occasional delays may occur because of courier disruptions, high order volumes, public holidays, weather, remote-location limitations, regulatory restrictions or circumstances outside our reasonable control.

If an order has not arrived within the estimated period, contact us with the order number. We will review the tracking information and coordinate with the delivery partner.

11. Lost, Damaged or Incorrect Deliveries

If a parcel is lost in transit, arrives visibly damaged, contains an incorrect or incomplete product, or is marked as delivered but has not been received, contact us within three days of the recorded delivery date.

Please provide:

  • Your order number;
  • A description of the issue;
  • Clear photographs or an unedited opening video, where reasonably available;
  • A photograph of the shipping label and packaging; and
  • Any additional information reasonably required to verify the issue.

After verification, we may provide an applicable partial or full refund under our Refund Policy.

When an issue is verified as a damaged, defective, incomplete, incorrect or materially misdescribed product, D&S Select will bear the approved return-shipping cost. Any original standard shipping charge paid for the affected product will also be included in an approved full refund.

12. Contact Us

For shipping or delivery assistance:

Please include your order number when contacting us.