Refund policy

Last updated: 13 October 2026

At D&S Select, we want customers to feel confident about their purchases. This policy explains when an order may qualify for a return or refund and how shipping costs are handled.

1. 30-Day Return Window

You may request an eligible return within 30 calendar days from the date the product is delivered.

The request must be submitted through our website chat or by emailing support@dandsselect.com within the 30-day period.

Requests submitted after this period may not be accepted unless a remedy is required under applicable law.

2. Return Eligibility

To qualify for a return, the product must generally:

  • Be unused, unwashed and unaltered;
  • Be in the condition in which it was delivered;
  • Include its original packaging, tags, accessories, manuals and complimentary items;
  • Be supported by a valid order number or proof of purchase;
  • Be submitted within 30 days of delivery; and
  • Not be identified as final sale or non-returnable.

Products damaged through misuse, neglect, improper installation, alteration or normal wear and tear may not qualify.

Minor colour differences caused by photography, lighting or screen settings may not qualify as defects. Significant differences from the advertised description, specifications or images will be reviewed fairly.

3. How to Request a Return or Refund

Contact D&S Select through our website chat or email support@dandsselect.com.

Please provide:

  • Your full name;
  • Your order number;
  • The product concerned;
  • A brief explanation of the issue;
  • Clear photographs or videos showing the product and issue; and
  • A photograph of the packaging and shipping label, where relevant.

An unboxing video may assist with verification but is not automatically mandatory for every claim.

Please do not return a product without receiving instructions from D&S Select. Unauthorised returns may not be accepted or reimbursed.

4. Damaged, Defective, Incorrect or Incomplete Products

Please inspect your product promptly after delivery.

If it arrives damaged, defective, incomplete, materially different from its description or different from what was ordered, contact us as soon as possible and within the 30-day return period.

After reviewing the order information and supporting evidence, D&S Select may provide:

  • A partial refund where the issue is minor and the customer agrees to keep the product; or
  • A full refund.

For an approved full refund involving a verified damaged, defective, incomplete, incorrect or materially misdescribed product:

  • D&S Select will bear the approved return-shipping cost;
  • The refundable product price will not be reduced by return-shipping expenses; and
  • Any original standard shipping charge paid for the affected product will be refunded.

Please retain the product, packaging and shipping label until the claim has been resolved.

5. Refund Without Return

For certain low-value products, returning the product may not be practical.

After reviewing the request and available evidence, D&S Select may provide a partial or full refund without requiring a physical return.

A returnless refund is provided at our discretion and does not apply automatically. We may request additional evidence or require a return where reasonably necessary.

6. Change-of-Mind and Non-Defective Returns

A change-of-mind or other non-defective return may be accepted within 30 days of delivery if:

  • The product is unused and undamaged;
  • The original packaging, tags and accessories are intact;
  • The product remains in resalable condition; and
  • The product is not marked final sale or non-returnable.

For approved change-of-mind and non-defective returns:

  • The original shipping charge is non-refundable;
  • The customer is responsible for the return-shipping cost;
  • If D&S Select arranges the return, the reasonable return-shipping cost may be deducted from the refund;
  • For an order that qualified for free shipping, no original shipping charge was collected, but the customer remains responsible for return shipping; and
  • The refund will be processed only after the returned product is received and passes inspection.

7. Failed Delivery and Return to Origin

If a prepaid order is returned because the customer refused delivery, remained unavailable, could not be contacted, provided incorrect or incomplete information or otherwise failed to cooperate with reasonable delivery attempts, the product-price refund will be considered after the parcel is received and reviewed.

The original shipping charge will not be refunded. Reasonable forward-shipping and return-to-origin costs actually incurred may also be deducted from the eligible refund, where permitted by law.

No deduction will be made when the delivery failure was caused solely by our error or the delivery partner’s error.

A Cash on Delivery order that was never paid does not generate a monetary refund. Repeated unjustified refusal of Cash on Delivery orders may result in Cash on Delivery being restricted for future orders.

8. Return-Shipping Arrangements

For verified damaged, defective, incomplete, incorrect or materially misdescribed products, D&S Select may:

  • Arrange a reverse pickup;
  • Provide a prepaid return method;
  • Reimburse reasonable courier expenses approved in advance; or
  • Resolve the claim without requiring a return.

For change-of-mind and other non-defective returns, the customer is responsible for return-shipping costs.

If we ask the customer to arrange shipping, a trackable courier should be used and the receipt retained. Costs incurred without our prior approval may not be reimbursed.

9. No Restocking Fee

D&S Select does not charge a separate restocking fee for approved returns.

This does not prevent applicable non-refundable shipping or return-shipping costs from being deducted as explained in this policy.

We may reject a return if the product has been used, altered, damaged after delivery or returned with missing packaging, accessories or components.

10. No Exchanges or Replacements

We do not provide product exchanges or replacements.

An eligible claim will be resolved through an applicable partial or full refund.

11. Final-Sale and Non-Returnable Products

Products clearly marked Final Sale cannot ordinarily be returned or cancelled.

The following products may also be non-returnable unless they arrive damaged, defective, incorrect, incomplete or materially different from their advertised description:

  • Personal-care, hygiene or grooming products after opening or use;
  • Cosmetics or beauty products with broken seals;
  • Undergarments and intimate products;
  • Perishable or consumable products;
  • Customised or personalised products;
  • Gift cards;
  • Clearance products clearly marked final sale;
  • Products damaged through misuse or improper installation; and
  • Products clearly identified as non-returnable before purchase.

These restrictions do not remove rights or remedies available under applicable law.

12. Returned-Product Inspection

When a physical return is required, the return will be approved or declined after the product has been received and inspected.

We will notify the customer of the outcome. If the return is declined, we will explain the reason and any available next steps.

13. Refund Amount

Depending on the reason for the return, an approved refund may include:

  • The full or partial price paid for the product;
  • The original standard shipping charge when the refund concerns a verified damaged, defective, incomplete, incorrect or materially misdescribed product; and
  • Any other amount required under applicable law.

The following may be non-refundable or deducted where applicable:

  • The original shipping charge for change-of-mind or non-defective returns;
  • Return-shipping costs for change-of-mind or non-defective returns;
  • Reasonable forward-shipping and return-to-origin expenses for customer-attributable failed delivery;
  • Optional express-delivery charges;
  • Cash on Delivery charges; and
  • Convenience charges.

14. Refund Process and Timing

Once approved, D&S Select will initiate the refund within five business days.

Prepaid-order refunds will normally be sent to the original payment method. Cash on Delivery refunds may be issued through UPI or bank transfer.

After initiation, the bank or payment provider may take an additional 5–10 business days to credit the amount. This external processing time is outside our direct control.

15. Missing Refunds

If an approved refund has not appeared after the stated period:

  • Check the original payment account;
  • Contact the relevant bank, card issuer or payment provider; and
  • Contact D&S Select at support@dandsselect.com with the order number and refund confirmation.

16. Order Cancellations

You may request cancellation of an eligible order before it is fulfilled.

Submit the request through our website chat or email support@dandsselect.com with the order number.

If the order has not been fulfilled, we will cancel it and initiate the applicable refund, including any standard shipping charge paid, within five business days.

Once an item has been fulfilled or dispatched, cancellation may no longer be possible. After delivery, the customer may request a return under this policy.

17. Contact D&S Select

For cancellation, return or refund assistance:

Please include your order number in all communications.

This policy does not limit rights or remedies available under applicable consumer-protection law.