Refund policy

Last updated: 29th August 2026

At D&S Select, we want you to feel confident about every purchase. If your order is not right, contact us and we will work to resolve the issue fairly and promptly.

30-day return window

You may request a return within 30 calendar days from the date the product is delivered.

To qualify, your request must be submitted through website chat option within the 30-day period.

Requests submitted after the return window may not be accepted unless a remedy is required under applicable law.

Return eligibility

To be eligible for a return, the product must generally:

  • Be unused, unwashed and unaltered;
  • Be in the condition in which it was delivered;
  • Include its original packaging, tags, accessories, manuals and complimentary items;
  • Be supported by a valid order number or proof of purchase;
  • Be submitted within 30 days of delivery; and
  • Not be identified as a final-sale or non-returnable product.

Products damaged through misuse, neglect, improper installation, alteration or normal wear and tear may not qualify for return.

Minor differences in colour caused by photography, lighting or screen settings may not qualify as defects. Significant differences from the product’s advertised description, specifications or images will be reviewed fairly.

How to request a return or refund

Contact D&S Select through the Website chat option available on our website.

Please provide:

  • Your full name;
  • Your order number;
  • The product concerned;
  • A brief explanation of the issue;
  • Clear photographs or videos showing the product and the problem; and
  • A photograph of the outer packaging and shipping label, where relevant.

An unboxing video is helpful but is not mandatory unless it is reasonably required to verify the particular claim.

Please do not send a product back without receiving instructions from D&S Select. Products returned without prior approval may not be accepted or reimbursed.

Damaged, defective, incorrect or incomplete products

Please inspect your order after delivery. If a product arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as possible and within the 30-day return period.

After reviewing the order details and supporting evidence, D&S Select may offer:

  • A replacement of the same product;
  • An exchange for another eligible product;
  • A partial refund where the issue is minor and you agree to keep the product; or
  • A full refund.

D&S Select will bear all approved return or replacement shipping costs when a product is verified as damaged, defective, incomplete or incorrectly supplied.

Please retain the product, packaging and shipping label until we confirm that the claim has been resolved.

Refund or replacement without return

For certain low-value products, returning the item may not be practical. After reviewing your request and supporting evidence, D&S Select may issue a refund or replacement without requiring the product to be returned.

A returnless refund or replacement is offered at our discretion and does not apply automatically to every request. We may require additional evidence or a physical return where reasonably necessary.

Change-of-mind returns

A change-of-mind return may be accepted within 30 days of delivery if:

  • The product is unused and undamaged;
  • The original packaging, tags and accessories are intact;
  • The product remains in a resalable condition; and
  • The product is not identified as final sale or non-returnable.

Change-of-mind requests do not normally qualify for a refund without return. The product may need to be received and reviewed before the refund is approved.

Free return shipping

D&S Select provides free return shipping for all approved returns.

Depending on the product and delivery location, we may:

  • Arrange a reverse pickup;
  • Provide a prepaid return method;
  • Reimburse reasonable courier charges approved by us in advance; or
  • Resolve the request without requiring a return.

If we ask you to arrange shipping, please use a trackable courier and retain the receipt. Shipping costs arranged without our prior approval may not be reimbursed.

No restocking fee

D&S Select does not charge a restocking fee for approved returns.

Products must still meet the eligibility requirements in this policy. We may reject a return if the product has been used, altered, damaged after delivery or returned with missing packaging, accessories or components.

Exchanges

Approved exchanges are subject to product availability.

If a replacement is available, it will normally be dispatched within 3–5 business days after the exchange is approved or after the returned product has been received and reviewed, where a physical return is required.

If the requested replacement is unavailable, you may choose:

  • Another eligible product of equivalent value;
  • A higher-value product after paying the difference;
  • A lower-value product with the balance refunded; or
  • A refund.

D&S Select will cover approved shipping costs associated with an eligible exchange.

Final-sale and non-returnable items

Products included in a collection or product listing clearly marked Final Sale cannot ordinarily be returned, exchanged or cancelled.

The following products may also be non-returnable unless they arrive damaged, defective, incorrect, incomplete or materially different from their advertised description:

  • Personal-care, hygiene or grooming products after opening or use;
  • Cosmetics or beauty products with broken seals;
  • Undergarments and other intimate products;
  • Perishable or consumable products;
  • Customized or personalized products;
  • Gift cards;
  • Clearance products clearly marked as final sale;
  • Products damaged through misuse or improper installation; and
  • Any product clearly identified as non-returnable before purchase.

Final-sale and non-returnable restrictions do not remove any rights or remedies available under applicable law.

Returned-product review

If a physical return is required, the refund or exchange will be approved or declined after the returned product has been received and reviewed.

We will notify you of the outcome. If a return is declined, we will explain the reason and any available next steps.

Refund process and timing

Once a refund is approved, D&S Select will initiate it within 5 business days.

Refunds for prepaid orders will normally be sent to the original payment method. Cash on Delivery refunds will be issued through UPI or bank transfer, and you may be asked to provide the necessary payment details securely.

After the refund is initiated, your bank or payment provider may take an additional 5–10 business days to credit the amount to your account. This external processing time is outside the direct control of D&S Select.

Approved refunds may include the product price and applicable standard shipping charges. Optional express-delivery, COD or convenience charges may remain non-refundable unless the refund results from a damaged, defective, incomplete or incorrectly supplied product.

Missing refunds

If an approved refund has not appeared after the stated processing period:

  • Check the original payment account.
  • Contact your bank, card issuer or payment provider.
  • Contact D&S Select through website chat option, quoting your order number and refund confirmation.

We will assist in investigating the transaction.

Order cancellations

You may request cancellation of an eligible order at any time before the item is fulfilled.

Submit your request through website chat option with your order number.

If the item has not been fulfilled, we will cancel the eligible order and initiate any applicable refund within 5 business days.

Once an item has been fulfilled, it can no longer be cancelled. After delivery, you may request a return under the 30-day return rules in this policy.

Products clearly marked as final sale may not be eligible for cancellation, subject to applicable law.

Contact D&S Select

For cancellation, return, exchange or refund assistance:

  • Website chat: Use the chat option on our website.

Please include your order number in all communications. Customers should contact D&S Select directly rather than contacting our fulfilment or delivery partners.

This policy does not limit any rights or remedies available under applicable consumer-protection law.